Advanced Diagnostic Services

CONTENTENGINEER : Advanced Diagnostic Services provide totally independent system diagnostic and fault identification capabilities used in conjunction with ContentForensic Services. For servers, desktops, laptops, and network infrastructure ; the services focus on identifying and testing key components in standalone, SOHO, SME and complex Enterprise environments. The Group offers this key support service to organisations and individuals who are seeking a rapid resolution to IT challenges.

Service Benefits

The approach, techniques and technology utilised by the Group enable clients to experience:

• Rapid reduction in system repair time and maintenance costs
• Clarification of vendor responsibilities
• Confirmation of validity of data recovery and computer forensic examinations
• Earlier restoration of system availability
• Dramatic drop in support costs
• Avoidance of wasted time fault finding using inappropriate tools or unqualified people

Engagements

Clients engage the Group's expertise and knowledge in both system and network scenarios. From desktops, laptops and servers to identification of structured network cabling and wireless network (WiFi) availability; the Group utilises a range of advanced hardware and software tools along with specialist, dedicated, analytical test equipment.

The ultimate aim of all engagements is to clearly identify the root cause of the problem, in an IT world that is becoming increasingly complex. By eliminating contributing factors including both hardware components and cables; application software and device drivers; a logical approach is always adopted, along with lateral thinking to eradicate the faults, intermittent or not.

The Group also has considerable experience in the procedures of Change, Outage and Incident management processes; along with active vendor management techniques to assist in rapidly understanding the environment and any potential contributing factors. The engagement may also form part of a Data Recovery process to confirm the reliability of existing equipment where data loss has occurred; or indeed as part of a forensic examination to confirm the correct operation of the system brought into the laboratory.

Technology Examination

The Group can investigate both software and hardware issues, including those that prevent systems from booting correctly. With diagnostic tools that examine all aspects of a systems operation including processors, memory, hard disks, removable storage, interface cards, video adapters, human interface devices plus external USB, serial and parallel ports; a thorough and comprehensive examination is assured.

Back to top

Restoring Availability

All engagements are agreed with the Client and identified in an Order Form (or an engagement letter) depending on the complexity of the diagnostic activities. The ulimtate deliverable is to provide the Client with a clear and documented path to restoring full system functionality and availability. Other deliverables include:

• Step by step analysis plan
• Documented test results
• Ongoing and adhoc technical support
• Qualified expert statements

CONTENTENGINEER is an independent Group and therefore maintins an objective view in all Advanced Diagnostic Service engagements. Whilst the Group can obtain components for undertaking necessary and emergency repairs, it does not actively resell or distribute hardware or software components, or third party professional services; nor does it accept introduction fees from hardware vendors, software vendors or other service providers. This ensures that the Group maintains its valued vendorneutral stance and can always represent the Client's best interests. For more information about CONTENTENGINEER : Advanced Diagnostic Services do not hesitate to contact us.

Back to top